I am RAMESH SHRESTHA

PG in Wireless Information Networking

2023 - 2024

Sir Sandford Fleming College

Bachelor in Science in Computer Science & Information Technology

2015 - 2019

Asian College of Higher Studies, Kathmandu, Nepal

TU affiliated course basically focused in information technology, network and network security

Higher Education (+2)

2013 - 2015

Premier College, Kathmandu, Nepal

Studied with Science stream

School Education

2012

Golden Future H.S. School, Kavrepalanchok, Nepal

Junior Technical Officer

Apr. 2022 - Jul. 2022

Thakral One Nepal, Kathmandu, Nepal

• Maintained and implemented a helpdesk and ticket management system within the organization.
• Configured Team Catalogue, developed workflows, and dashboards, and created rules as per the requirements of different departments.
• Implemented and managed robust endpoint security measures and policies to safeguard against potential threats and unauthorized access.
• Managed and deployed endpoint security tools (Palo Alto Cortex and Crowd Strike Falcon) on different client’s endpoint devices.Managed and deployed endpoint security tools (Palo Alto Cortex and Crowd Strike Falcon) on different client’s endpoint devices.
• Evaluating and ensuring the security of the environment, including detecting, prioritizing, and analyzing threats for complex or escalated security incidents.
• Troubleshooted and resolved hardware, software, and connectivity issues, ensuring minimal disruption to user productivity.
• Maintained detailed records of help desk interactions, technical resolutions, and implementation processes.

Network Monitoring Executive

Dec. 2020 - Apr. 2022

Vianet Communications, Kathmandu, Nepal

• • Used monitoring tools like Zabbix, MRTF, Cacti, and CheckMK to monitor the overall network infrastructure, including various network devices, links, usage and performance of entire ISP and Data Centers.
• Hands-on experience with multivendor networking devices like switches, OLT, ATS, Rectifiers, etc.
• Assisted in network troubleshooting, link maintenance and upgradation, and network planning activities, coordinated with the field team, and restored any access, distribution, and transmission link issues.
• Performed the first level of network troubleshooting and system-related issues and escalated the issue to associated departments.
• Collaborated with cross-functional departments, branches, and teams, including IT, to ensure the alignment of network infrastructure with organizational goals.
• Informed, relayed messages, escalated issues to the concerned departments regarding the downtime of incidents occurring, and followed up until resolution.
• Reported, opened and closed incidents of the incidents occurring and made proper documentation in the internal ticketing system (IOPS).
• Provided training and support to junior staff as required.

L1 Technical Support Executive

Jul. 2019 - Nov. 2020

Vianet Communications, Kathmandu, Nepal

• Configured various multivendor end-user networking devices.
• Responded promptly to customer queries and issues, offering technical support to home and SOHO clients via various channels.
• Guided users through troubleshooting steps to identify and resolve hardware and software problems.
• Collaborated with customers to gather necessary information and analyze complex problems in-depth.
• Ensured timely and accurate escalation of critical problems to the appropriate teams when necessary.
• Maintained detailed records of customer interactions, technical issues, and resolutions in the internal ticketing system (IOPS).
• Worked closely with cross-functional teams, including Product Development and Quality Assurance, to communicate customer feedback and assist in issue resolution.